Bilingual Answering Service for Home Services
Our bilingual answering service for home services collects job requests in English and Spanish while you are working at a customer's home. Try the demo, then request a free trial to test your services, coverage area, and appointment instructions once it's ready.
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Take job requests while your crew is on site
Your receptionist answers forwarded calls and asks about the job, address, and callback number. Spanish-speaking customers can explain their request while your crew stays focused on the work already underway.
Job details
Ask what work the customer needs before your team returns the call.
Service area
Use the coverage information you provide when collecting a potential customer's address.
Flexible language
Welcome Spanish and English requests, including callers who change languages while describing the job.
Full details
For a cleaning company, the useful questions might cover the property address and type of cleaning requested. A painting contractor may want to know which rooms or surfaces need attention. You choose questions that help your crew prepare for a useful conversation.
The receptionist learns your services and what you do not offer from onboarding and your website. It can share those supplied details, take a complete message, and book an appointment into Google Calendar if you choose that workflow. You receive the request even when your hands are occupied on site.
Turn a Spanish job inquiry into a useful callback message
Your receptionist opens with disclosures, asks the job questions you selected, and reads back contact details. It then books an appointment or takes callback information according to your instructions.
Honest introduction
Callers hear virtual-assistant and recording notices; enable your bilingual greeting for both opening languages.
Trade questions
Gather the address and requested work using questions chosen for your services.
Next action
Book into Google Calendar or collect details for a callback from your team.
Full details
Picture a caller saying “Quiero pintar la sala,” meaning “I want to paint the living room.” Your receptionist can ask for the property address, name, and callback number, plus the job questions you supplied. It reads back names, addresses, and numbers instead of leaving those details unchecked.
If your preference is a callback, it takes the message for you. If you use appointment booking, it books into Google Calendar. Email and app push notifications bring you the summary, urgency tag, transcript, and recording so you can review the conversation between jobs.
Define your services, coverage area, and appointment process
You control the service list, excluded work, coverage area, hours, and price policy the receptionist uses. Set callback or appointment preferences and decide which forwarded calls it should answer.
Work boundaries
Explain which jobs your business accepts and which services your crew does not offer.
Price policy
Supply approved pricing instructions so estimate requests follow the process you choose.
Coverage settings
Choose forwarding for busy periods, unanswered calls, after hours, or your full call flow.
Full details
Tell the onboarding chat where you work and which requests deserve a closer look from you. Include the information needed before an estimate conversation, such as the address and a description of the work. Your instructions can favor callback intake when a site visit is needed before discussing a job.
Set an urgency rule and an on-call contact if you want particular requests routed immediately. You can change settings in plain words when your hours or service area changes. Before launch, test a sample request from inside your coverage area and review what the receptionist captured.
Keep estimates and job decisions with your business
Your receptionist follows supplied service information; it does not inspect a property or determine the work a crew should perform. Your business reviews requests and handles decisions that need site knowledge.
Site judgment
Collect the customer's description without treating it as an inspection of the property.
Estimate questions
Follow your approved price policy and take callback details for requests needing review.
Safety response
Direct dangerous situations toward safety and emergency help before alerting your contact.
Full details
A customer's description helps your crew prepare but cannot show the whole job. Leave technical judgments, final estimates, and work decisions to those responsible for the service. For requests outside your supplied information, collect a callback message.
For gas smells, CO alarms, sparks or burning smells, or flooding near electricity, safety scripts tell the caller to get everyone out and call 911 or the utility from outside, then alert you. For a fire, they say: "Get everyone out first, then call 911 from outside." For a medical emergency or anyone in danger, they tell the caller to hang up and call 911 right now. They then alert you. The receptionist is not an emergency service. Review important call details and maintain a backup way to reach your business.
Try a job inquiry before setting up your own calls
Use the browser demo to hear a fictional business handle Spanish and English requests. Request a free trial to supply your own services and test the details your crew needs once your trial is ready.
Demo conversation
Listen to a Spanish booking scenario and a caller changing to English mid-call.
Your instructions
Enter services, service area, job questions, and the callback process you want.
Practical check
Review a test call's transcript and message before forwarding real customer calls.
Full details
Try the home service call experience in your browser without signup. The business in the demo is fictional. Listen to how the receptionist asks questions and checks the details, then decide which information would help you prepare for a job.
Request a home services trial; we'll email your sign-in link when your trial is ready, then you'll enter your business information through the onboarding chat. Your trial will include 100 minutes across 14 days, with a card required before forwarding becomes active. Keep your existing number, follow the carrier or phone-system guide, and make the test call before going live.
FAQ
Can a customer start a job request in Spanish and finish in English?
Yes. The conversation can move between Spanish and English as the customer describes the work. Your receptionist also reads back key details such as names, addresses, and phone numbers. Hear that language change in the demo before you configure your own business's job questions.
Can the receptionist answer while I am working or driving between jobs?
Yes. Once your number forwards to it, your receptionist answers day and night according to the forwarding choice you make. Use busy, unanswered, or after-hours forwarding if you also answer calls yourself. You receive call details by email and app push notification for review when available.
Will it know which services and areas my crew covers?
You teach it that information through the onboarding chat and the website content you provide. Include your service area, offered work, excluded jobs, hours, and price policy. Check those answers in a test call and update the settings in plain words when your business changes.
Can it book an appointment rather than just taking a message?
Yes. Appointment booking into Google Calendar is available, or you can choose to collect details for a callback instead. Set the approach during onboarding. For work that needs your assessment first, callback intake gives you the customer's request to review before discussing the job.
What happens with spam and robocalls to my business number?
Your receptionist politely ends spam and robocalls. For each call, email and app push notifications carry the summary, urgency tag, transcript, and recording. The dashboard and daily digest let you review activity alongside the customer requests that need attention from your crew.
Can I try the service before committing to a monthly plan?
Yes. The browser demo needs no signup; request a free trial for 14 days capped at 100 minutes. You need a card before call forwarding goes live. The subscription is month to month, and you can cancel online in one click.
Hear how a Spanish job request comes through
Try the browser demo while you have a moment between jobs. Then request a free trial to set your service area, questions, and appointment preferences once your trial is ready.