Bilingual Virtual Receptionist for Your Front Desk
Your bilingual virtual receptionist answers business calls in English and Spanish, books appointments and takes messages. Try a front-desk conversation in our browser demo, then request a free trial to test your business instructions once your trial is ready.
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Bilingual Virtual Receptionist vs Bilingual Staff
Your AI receptionist handles defined phone tasks in both languages; bilingual staff bring personal judgment and relationships. Use it for forwarded calls while your team handles work that needs their attention.
Phone coverage
Answer forwarded calls in English and Spanish, including after business hours.
Routine tasks
Collect caller details, book appointments and pass along complete messages.
Staff judgment
Keep sensitive decisions and personal conversations with your own team.
Full details
An AI receptionist gives callers a place to explain what they need when your front desk is occupied. It follows the business information you provide, asks intake questions and records a message or books an appointment. Callers can speak Spanish even if the person reviewing the request prefers to call them back later.
Bilingual staff can draw on personal knowledge of a customer and decide how to handle an exception. Your receptionist works from your stated services, hours and policies, so we use those details to define its role.
You choose which calls reach it: all calls, busy calls, unanswered calls or calls after hours. Compare the experience yourself with a booking request in our bilingual front-desk demo.
Book Appointments in Either Language
Your receptionist books appointments into Google Calendar while speaking English or Spanish. If you prefer to arrange the appointment yourself, it collects the request and contact details for your callback.
Two languages
Let callers describe their appointment request in English or Spanish.
Calendar booking
Book appointments into Google Calendar using the business details you provide.
Callback option
Take the caller's details when your team should arrange the appointment.
Full details
A Spanish-speaking caller can request an appointment without preparing an English version of the same request. Your receptionist asks for the relevant details and can book into Google Calendar. A caller who switches to English can continue the conversation in English.
During onboarding, you explain your services, service area, hours and price policy. That gives the receptionist business information for the conversation, rather than asking the caller to guess which service to request.
If a member of your team needs to discuss the job first, choose message taking for a callback instead. The request reaches you with the call summary, transcript and recording, so you can review what was said before responding.
Route Department Requests and Urgent Calls
Your receptionist captures department requests in messages and transfers urgent calls according to your on-call instructions. Explain who handles which requests during onboarding, including what should count as urgent for your business.
Department requests
Ask whom the caller needs and include that detail in the message.
Urgent transfers
Give your on-call person a short summary before they accept the call.
Contact order
Set who receives urgent calls and the order for reaching them.
Full details
A caller asking for billing needs a different response from someone reporting an urgent problem. Tell your receptionist which intake questions to ask and which situations require your on-call person. A department name can be collected as part of the message for your team to review.
Live transfers are for urgent calls under the rules you set; this is not a department phone tree. With a warm transfer, your on-call person hears a short summary and presses 1 to accept the call. You can also choose a page to that person.
The email and app push alert includes an urgency tag along with the summary, transcript and recording. Your team can use those details to decide who should handle an ordinary department request.
Read Back Names, Addresses and Phone Numbers
Your receptionist reads back key details so callers can confirm names, addresses and phone numbers in their language. You can review the transcript and recording when a spelling or location needs another look.
Name confirmation
Read names back so callers can correct what was captured.
Address check
Repeat the address in Spanish or English during the conversation.
Phone details
Confirm callback numbers before your team uses them to respond.
Full details
Reading details back gives a caller a chance to catch a mistake during the call. Your receptionist confirms names, addresses and numbers instead of treating the first answer as final. That matters when the message will guide a callback or a visit.
For example, a caller might say, "La dirección es...", meaning "The address is...", then give the street name in English. The receptionist can continue across the language change and read the address back for confirmation. This is an illustrative exchange, not a customer story.
The AI can make mistakes, so review details that your next step depends on. The call transcript and recording sit alongside the summary, giving you the original conversation when a written detail needs checking.
Choose Your Business Greeting in Both Languages
We recommend turning on the bilingual greeting setting during setup: your receptionist answers as your business and gives virtual-assistant and recording notices in English and Spanish from the first words.
Business identity
Answer as your business using the information supplied during onboarding.
Clear introduction
Tell callers they are speaking with a virtual assistant.
Recording notice
Give the recording notice in both opening languages with your bilingual greeting setting on.
Full details
The greeting introduces your business and, by default, gives virtual-assistant and recording notices in English. When a caller speaks Spanish, the very next reply repeats both notices in Spanish. We recommend turning on the bilingual greeting setting during setup so both notices are given in English and Spanish from the first words. The notices cannot be switched off.
You provide your business details through an onboarding chat and the website content you want the receptionist to learn. Include your hours, services and the requests your team does not handle. Those details help the conversation move from the greeting to a useful next step.
Before forwarding goes live, make a test call to hear the introduction yourself. Check that the business information is right, then try a Spanish request and an English request to hear how the receptionist responds.
A Day on Your Bilingual Business Line
A bilingual line can handle booking requests, routine messages and urgent calls throughout the day. The example below shows how those tasks could work for a fictional business using our receptionist.
Morning request
A Spanish-speaking caller asks to book and confirms their details.
Busy afternoon
An English-speaking caller leaves a message while your staff helps someone else.
After hours
An urgent Spanish call follows your instructions for reaching the on-call person.
Full details
Picture a fictional service business that forwards calls when its small front desk is busy. In the morning, a caller starts in Spanish and asks for an appointment. The receptionist collects the details and books into Google Calendar under the business's instructions.
Later, an English-speaking caller wants a callback about an existing request. The receptionist takes a message, and the business receives an email and app push alert with the conversation details. Staff can review it between other tasks.
After hours, a Spanish-speaking caller describes a situation the business has marked urgent. The receptionist follows the on-call order for a warm transfer or page. The owner can also review the day's calls in the daily digest email, then change instructions through the dashboard's AI chat.
FAQ
Can a Spanish-speaking caller book an appointment?
Yes, your receptionist can book appointments into Google Calendar during a Spanish conversation. You provide the services, hours and other business details it needs during onboarding. If your staff should discuss the request first, choose to collect contact details and a message for a callback instead.
Can I keep my current business phone number?
Yes, you can keep your number and forward calls to your receptionist. We provide a local number and a forwarding guide for your carrier or phone system. Choose all calls or only busy, unanswered or after-hours calls, then make a test call before going live.
Can it transfer an urgent call to me in either language?
Yes, urgent calls can go to your on-call person under the instructions you set. With a warm transfer, that person hears a short summary and presses 1 to accept. The caller can speak English or Spanish, and you decide what counts as urgent for your business.
How will I receive messages from Spanish-speaking callers?
You receive an email and app push alert for each call, including its summary, urgency tag, transcript and recording. A daily digest email also brings the day's calls together. Review the conversation details before your callback, especially when a name, address or requested service needs checking.
Does the receptionist record calls and tell callers?
Yes, calls are recorded; enable your bilingual greeting setting for both recording and virtual-assistant notices in English and Spanish at the start. These disclosures stay on. You can review recordings in your dashboard, and choose a recording retention period of 30 or 90 days for your business.
Can I try the front-desk tasks before paying?
Yes, our browser demo lets you talk to the receptionist without signing up. Use the fictional demo business to try a Spanish booking request, a language switch or a detail read-back. Request a free trial to test your own business instructions once your trial is ready, with a card required before forwarding goes live.
Try Your Next Front-Desk Conversation
Open the browser demo and ask for an appointment in Spanish or English. Then request a free trial to teach your receptionist how your business handles calls once your trial is ready.